iQor Announces Launch of ProQor℠
10 September 2008
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World’s Most Advanced Application for People Management in Call Centers
New York, NY (PRWEB) September 10, 2008 — iQor, a global business process outsourcing and call center services company, today unveiled ProQor - the most advanced human resource management application in the BPO or call center industries.
ProQor is an end-to-end online talent management system. Its proprietary capabilities include automated testing of emotional aptitude, real-time adjustment of incentives, and intelligent skill-based team creation to allow the company to deploy the best suited talent to projects regardless of geographic boundaries.
“Acquisition and retention of talent are the keys to success in the BPO and call center industries,” said Vikas Kapoor, President and Chief Executive Officer, iQor. “We didn’t see any off-the-shelf solutions that addressed the unique needs and challenges of our industry. To enable the groundbreaking new talent strategies we are deploying, and to truly advance how talent is managed, we decided we needed to build our own proprietary technology. I believe ProQor is one of the best such systems available in any industry anywhere.”
ProQor was developed by the company over the last 24 months and has been implemented across all of its 21 Centers of Excellence.
About iQor
iQor (www.iqor.com) provides business process outsourcing and call center services to some of the best-known companies in the world from 21 Centers of Excellence in five countries and four continents. iQor’s 8,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.
Global Public Relations Contact:
Robert Burke
1 646 274 3044
robert.burke @ iqor.com
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[Via PRWeb: Miscellaneous]
